Overview: When the ActiveSync Desktop application encounters an issue, its authentication token may become invalid. Once this occurs, the application must be re-authenticated before scheduled syncs can resume.
This process may require assistance from your IT team or designated internal champion.
This issue is only relevant for connections to APS or MYOB AE.
Required Steps:
Log in to the server where your ActiveSync setup is hosted.
Open the ActiveSync Desktop Application.
Click “Welcome, please log in” and complete the authentication process in your web browser.
Return to the ActiveSync application and confirm that your connection is now loading correctly.
Open your connection and click Sync to perform a manual synchronization.
Once the manual sync is complete, close the ActiveSync application. Leaving it open will prevent the scheduler from running.