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Resetting your 2FA / Business Fitness account Authenticator

A guide for users to reset the two-factor authentication (2FA) for their Business Fitness Identity account.

Overview: This article explains how to reset your Business Fitness 2FA authenticator. If you do not have a recovery code, you will need to contact support for assistance.

Please refer to the Glossary for definitions of key terms used in this article.

Note: You will need one of the recovery codes you saved when you set up your authenticator. If you do not have a recovery code, please contact our support team at [email protected] to request a reset.

Your support email must include your company's email signature. This ensures your request is tracked correctly and is part of our security requirements.

2FA reset requests received by phone call will not be accepted.

Instructions for resetting your 2FA

  1. Access the Identity website

    1. Log in to the Identity Platform at https://identity.businessfitness.com.au.

    2. Log in with your username and password.

  2. Use a recovery code

    1. When prompted for the authenticator code, choose to log in with a recovery code or an SMS code if your existing 2FA codes are not accessible.

    2. If using the recovery code option, enter one of the recovery codes you saved during setup.

    3. If using the SMS code option, enter the code you receive by SMS.

  3. Configure the authenticator app

    1. Go to the two-factor authentication screen.

    2. Select Reset authenticator key and follow the on-screen steps to set up your 2FA again.

  4. Save your new recovery codes

    1. You will receive new recovery codes on the next screen. Your previous codes are now invalid.

    2. Make sure to save these new codes securely.

  5. Enable SMS recovery codes (optional)

    1. For added security, enable SMS delivery of recovery codes.

    2. To do this, go to your Profile page, click Add Phone Number, and follow the prompts to complete the SMS setup.

  6. Complete the process

    1. Click Profile to finish.

  7. Access restored

    1. You can now log in to Business Fitness services again.

Note: Use a password manager or a secure physical location to store your recovery codes. This keeps them accessible and safe in case of emergencies.

If you are setting up your 2FA for the very first time, see the section 'Set up 2FA authentication' in Set up your Business Fitness Identity Account and 2FA.

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