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When opening a binder in Excel and signing in with a Microsoft account, users may occasionally encounter a "Something went wrong [7anyj]" error. <br>​

This issue can arise due to conflicting email addresses logged into Excel Desktop.

Open the binder directly from the Active Workpapers website.

1. Sign out of Excel desktop completely.
2. Open the binder directly from the Active Workpapers website.

If the issue persists, clear the contents of the following folders:

<code>C:\Users\yourusername\AppData\Local\Microsoft\OneAuth</code>

<code>C:\Users\yourusername\AppData\Local\Microsoft\IdentityCache</code>

- <code>C:\Users\yourusername\AppData\Local\Microsoft\OneAuth</code>
- <code>C:\Users\yourusername\AppData\Local\Microsoft\IdentityCache</code>

To assist users in understanding why they are getting a 'Something went wrong 7anyj' error when opening a binder in Excel.

How to troubleshoot the 'Something went wrong [7anyj]' error when opening a binder in Excel

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How to troubleshoot the 'Something went wrong [7anyj]' error when opening a binder in Excel

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