Troubleshooting Guides
38 articles
Active Platform limitsTo assist users with understanding the limits and thresholds of the Active Platform.
How to restore to a previous SharePoint version of a binderLearn how to restore a binder to a previous version using SharePoint's version history feature in Active Workpapers.
Security warning in ExcelTo assist users in dealing with the security warning in Excel.
How to troubleshoot 'ArgumentException: Unable to find Client in Active Workpapers'To assist users in navigating Active Workpapers to resolve client synchronisation errors when creating binders.
How to troubleshoot 'Unexpected Error - There has been an unexpected error, please contact Support'.To assist users in navigating Active Workpapers to resolve unexpected errors caused by worksheet protection issues.
How to troubleshoot Excel sync issuesTo assist users in troubleshooting Excel sync issues.
Whitelist URLs (Active & Smart Workpapers)A list of approved URLs required for accessing features and services in both Active Workpapers & Smart Workpapers.
How to change the record type in Active Workpapers record templatesTo assist users in changing the record type of a record template in Active Workpapers.
How to troubleshoot 'Account Name Must Not Be Empty' error when importing from MYOBTo assist users in troubleshooting 'Account Name Must Not Be Empty' error.
How to troubleshoot '#N/A' or '#NAME' errors in Active WorkpapersTo assist users when they encounter range errors within Active Workpapers.
How to troubleshoot MYOB Practice Management integration errorsTo assist users in troubleshooting MYOB Practice Management integration errors.
How to troubleshoot the 'Something went wrong [7anyj]' error when opening a binder in ExcelTo assist users in understanding why they are getting a 'Something went wrong 7anyj' error when opening a binder in Excel.
How to resolve the 'Document title not found' error when opening a HowNow document in Active WorkpapersTo assist users in resolving issues when accessing HowNow documents through the external hyperlink function.
How to repair and recover corrupted Excel binder filesTo assist users in resolving a corrupted source binder message.
How to resolve 'Request aborted' errors in WorkpapersTo assist users in resolving the 'Request aborted' error when inserting records in a binder.
How to troubleshoot Active workpapers browser screen loading issues with NordVPNTo assist users of NordVPN to load Active Workpaper UI screens correctly.
How to troubleshoot error 'There was a problem inserting worksheet. If this was inserted as part of a rollover...'To assist users in troubleshooting error: 'There was a problem inserting worksheet. If this was inserted as part of a rollover...'
How to troubleshoot error 'Microsoft 365 has been configured to prevent individual acquisition and execution of Office Store Add-ins' when opening a binder.To assist users in resolving 'Microsoft 365 has been configured to prevent individual acquisition and execution of Office Store Add-ins'.
How to troubleshoot accounts showing as 'Inactive' in an Active Workpapers binderTo assist users in understanding why some accounts are marked as 'Inactive'.
How to troubleshoot ATO/BAS import errors and connection issues checklistTo assist users in troubleshooting ATO/BAS import errors.
How to set up tolerance thresholds across the Active PlatformTo assist users in setting up tolerances at different levels in Active.
How to troubleshoot the 'Something went wrong:' TypeError: Cannot read properties of null' (reading 'id') error when inserting a hyperlink to a SharePoint fileTo assist users in correctly inserting accessible hyperlinks from cloud hosting platforms.
How to use the 'Copy in Place' feature for custom worksheetsTo assist users in utlising the 'Copy in Place' feature to roll over a worksheet to the next year's binder.
How to remove footer from Active Workpapers when printing in ExcelTo assist users in removing the copyright footer from Active Workpapers sheets when printing in Excel.
How to troubleshoot error: 'ArgumentException: Unable to find the requested status.' when using the Inter-entity Loan MatrixTo assist users in fixing 'ArgumentException: Unable to find the requested status.' error when linking accounts in inter-entity loan matrix.
How to troubleshoot ITA/ICA data not populating with the correct dataTo assist users in troubleshooting ITA/ICA incorrectly populating.
Resolving Excel workbook sync errors in Active WorkpapersTo assist users in troubleshooting and resolving Excel workbook synchronisation issues.
How to troubleshoot common Microsoft signin error/login loop/Sharepoint access issues - checklistTo assist users in troubleshooting Microsoft login looping while opening an Excel binder by using the checklist below.
How to troubleshoot Excel program crashing when opening an Active Workpapers binderTo assist users in troubleshooting Excel program crashing after opening a binder in Excel.
How to troubleshoot issues and errors when uploading a supporting documentTo assist users in troubleshooting issues and errors when uploading documents into Active Workpapers.
How to troubleshoot 'Something went wrong error' when exporting a binderTo assist users in troubleshooting the 'Something went wrong error' when exporting a binder in Active Workpapers.
How to remove gridlines from Excel sheetsTo assist users in removing gridlines from sheets in Excel.
How to troubleshoot Debtor or Creditor Workpapers incorrectly calculating GSTTo assist users in fixing GST when calculated inccorrectly on the Debtor or Creditor Workpapers.
How to troubleshoot debtor or creditor balances in Active Workpapers that are out of balance with XeroTo assist users in troubleshooting their debtor or creditor balances when they Active does not match Xero.
How to troubleshoot error 'Microsoft Excel is waiting for another application to complete an OLE action'To assist users in troubleshooting error 'Microsoft Excel is waiting for another application to complete an OLE action'.
How to troubleshoot Active Workpapers taskpane/add-in showing as blank, not initialising, or experiencing connectivity issuesTo assist users in troubleshooting Active Workpapers taskpane/add-in showing as blank, not initialising or experiencing connectivity issues.
How to understand last synced date in Active Workpaper bindersTo assist users to understand how we calculate the last synced date for Active Workpaper binders.
How to Troubleshoot Missing Sheets in a BinderAssist users with troubleshooting binders that have missing sheets in Active Workpapers.