Issue: For instances where the BAS / Wages sheets import data correctly from the ATO, but the ICA/ITA sheets do not populate with the correct data, please check the ICA/ITA information for the relevant client in the ATO portal.
Filter by the effective date for the financial year you are importing data for.
Cause: If all the transactions for your ITA/ICA have a processed date in the next financial year, they will not import for the current year in Active, as they are not considered realized until the following year. Our ATO import is currently based on Processed Date.
Additionally, by default, we only import data from Branch #1 for ICA and ITA workpapers. If the ATO has dissolved Branch #1 for ICA and ITA for this client, ICA/ITA data will not import. We are working on providing users with more flexibility to choose a different branch number for ICA and ITA workpapers in the near future.