Issue
Users may encounter the following error when adding a supporting document:
TypeError: Cannot read properties of null (reading 'filter')
Cause
This error indicates that the system is unable to access the document or hyperlink provided—either due to restricted access, unsupported format, or an issue with the file itself.
Resolution
a) If you're uploading or dragging a document into the window:
Check file permissions
Ensure the document is not password protected or restricted by permissions.
Use a supported file format
Supported formats include:
.pdf,.xlsx,.docx,.txt,.jpeg,.jpg, etc.
If uploading an email use .msg format
Ensure to right click on the email and save it as an .msg file first then try uploading it to Active.
Verify file accessibility
Open the file manually to confirm it is not corrupted and can be accessed without issue. Alternatively, re-export or recreate the document again and upload to Active.
Check file name
Avoid using irregular characters in the file name, such as apostrophes (
') or special symbols. e.g.
b) If you're inserting a hyperlink and receive the same error:
Please refer to the following support article to ensure the link is universally accessible: How to troubleshoot the 'Something went wrong:' TypeError: Cannot read properties of null (reading 'id') error when inserting a SharePoint hyperlink
If the issue persists, please contact our Support team by clicking the Help icon at the top of the screen and requesting to speak with a person.