Overview: When using the HowNow integration in Active Workpapers, users may encounter access errors when attempting to open inserted documents.
Please refer to the Glossary for definitions of key terms used in this article.
Issue
After adding a supporting document in an Active Workpapers binder using the HowNow integration,
Users may encounter the error: 'Document title ' ' not found'.
When attempting to open an inserted HowNow document via the 'Open External Hyperlink' function.
Cause
This error typically arises due to one of the following reasons:
1. Outdated version of HowNow.
2. Insufficient access to the specific resource in HowNow.
Resolution
Step 1: Verify access to the document in HowNow
Open the HowNow application.
Log in using your credentials (ensure your login email for HowNow is the same as your Active email).
Navigate to the relevant client and confirm you can view the record manually in HowNow.
Step 2: Update HowNow to the latest version
If the issue persists after confirming access, the most common cause is an outdated version of HowNow.
Open HowNow and go to File > System tools > Software Updates.
Check for available updates.
Install the latest version and ensure it is pinned to your taskbar (if issues persists, please ask your Active platform admin to visit the Admin Centre > Integrations page to ensure the HowNow Integration is correctly set up).
Note: For detailed instructions on pinning HowNow, refer to the support article: How to pin HowNow to your Taskbar.