Overview: When using the HowNow integration in Active Workpapers, users may encounter access errors when attempting to open inserted documents.
Issue:
After adding a supporting document in an Active Workpapers binder using the HowNow integration,
Users may encounter the error: "Document title ' ' not found".
When attempting to open an inserted HowNow document via the Open External Hyperlink function.
Cause:
This error typically arises due to one of the following reasons:
1- Outdated version of HowNow.
2- Insufficient access to the specific resource in HowNow.
Resolution
Step 1: Verify access to the document in HowNow
Open the HowNow application.
Log in using your credentials.
Navigate to the relevant client and confirm you can view the record manually in HowNow.
Step 2: Update HowNow to the latest version
If the issue persists after confirming access, the most common cause is an outdated version of HowNow.
Open HowNow and go to File > System tools > Software Updates.
Check for available updates.
Install the latest version and ensure it is pinned to your taskbar.
Note: For detailed instructions on pinning HowNow, refer to the article: How to pin HowNow to your Taskbar.