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How to troubleshoot error: 'ArgumentException: Unable to find the requested status.' when using the Inter-entity Loan Matrix

To assist users in fixing 'ArgumentException: Unable to find the requested status.' error when linking accounts in inter-entity loan matrix.

Updated over 3 weeks ago

Issue

When using the Inter-Entity Loan Matrix, some firms may encounter the following error when linking accounts within the matrix:

ArgumentException: Unable to find the requested status.


Resolution

Ask your Active Platform admin to check if there is a status configured in the Admin Centre that has an underlying system status of 'Created'.

To do this, go the Admin Centre and under the Workpapers banner, click Record Status. ​


If no such status exists, please create one. Afterward, log out of the Platform, wait 10 minutes, then log back in and try again.

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