Overview: This article is a guide to managing your Business Fitness Identity account, keeping your user profile information accurate and your Business Fitness account secure. From updating personal details to configuring two-factor authentication (2FA), you will find step-by-step instructions to maintain control over your Business Fitness Identity account.
Accessing your Business Fitness Identity account
You can manage your Business Fitness Identity account by signing in to our Identity website using the following link: https://identity.businessfitness.com.au/
On the Identity website, you can access the following:
Profile tab: Update your name, email, and phone number.
Password: Change your password.
Two-Factor Authentication: Manage recovery codes, reset 2FA, or set up 2FA.
Connected Apps: View any third-party apps linked to the identity platform outside of Business Fitness (usually not applicable).
Managing your Identity account profile information
Updating your first and last name
To update your first and last name for any Business Fitness products, visit the Profile screen of the Business Fitness Identity website:
Navigate to the profile management page.
Locate the respective fields for first and last name.
Enter the updated information.
Maintaining current details helps prevent discrepancies in your account.
Changing your Business Fitness login email address
To keep your email address up to date:
Access the profile management page.
Update your email address in the designated field.
Note: Updating your email address changes your login username. Make sure the new email address is accurate and accessible to you to avoid any login issues.
Updating or adding your phone number for SMS recovery
Your phone number is essential for enhancing your account security by enabling 2FA SMS recovery codes. Please note:
Adding a phone number for the first time: Enables SMS recovery.
Updating an existing number: Changes the number used for SMS recovery.
To update your phone number, click into the phone number field on the Profile screen and follow the on-screen prompts to update it. Make sure to finalise your changes by clicking Save Changes at the bottom.
Managing your password
Updating your password
Regularly updating your password is crucial for your Business Fitness account's security. To update your password, follow these simple steps:
Visit the Password screen by clicking the Password option on the left.
Follow the prompts to enter and confirm your new password.
Tip: Make sure your new password meets our security and character requirements and is unique.
Managing your two-factor authentication (2FA)
Two-factor authentication (2FA) adds an extra layer of security to your Business Fitness account beyond just a username and password. By requiring a second form of verification, such as a code sent to your phone or generated by an app, 2FA significantly reduces the risk of unauthorised access, even if your password is compromised.
It is mandatory to have 2FA set up for Business Fitness products to comply with current legislation for cloud service providers.
Resetting your 2FA recovery codes
Resetting your recovery codes is an essential step in maintaining the security of your Business Fitness account. If you suspect your recovery codes have been compromised, or you simply want to generate new ones for added security, follow these steps:
Navigate to the Two-factor authentication screen by clicking the Two-factor authentication option on the left.
Select the option to reset the relevant recovery codes and follow the on-screen prompts.
Tip: Always store recovery codes in a secure location.
2FA SMS recovery codes can also be managed on the same screen.
Setting up or managing existing 2FA
Setting up an authenticator app adds an extra layer of security to your Business Fitness account. To configure an authenticator app, follow these steps:
Set up 2FA authentication
Configuring 2FA using an authenticator app helps protect your account from unauthorised access by generating unique codes that are required for logging in. It is a simple yet effective way to enhance the security of your Business Fitness account. Follow the on-screen prompts on the Two-factor authentication screen to set up your 2FA.
For a detailed guide on how to set this up, see Set up your Business Fitness Identity Account and 2FA.
Resetting 2FA / authenticator key
If you lose access to your authenticator app or suspect your 2FA QR code or key is compromised:
Navigate to the Two-factor authentication screen.
Select the option to Reset authenticator key and complete the on-screen process as above.
Resetting your two-factor authenticator key helps maintain the security of your Business Fitness account and ensures that only authorised individuals can access your account.