Overview: This help article will present some troubleshooting steps to follow if the Excel program completely crashes/closes after opening an Active Workpapers binder.
Resolution
If your Excel program crashes when opening an Active Workpapers binder, please follow these steps:
Ensure you have the latest version of Microsoft 365 Office/Excel installed locally and it is up to date with any updates.
Confirm that your computer's resources (e.g., CPU and RAM) meet the requirements listed on our System requirements page.
Close Excel completely, then reopen and try opening one binder at a time.
If crashing continues, disable any third-party add-ins in Excel and try again.
Check if the issue occurs with multiple binders or only a specific one.
If the problem is isolated to a particular binder, please click the help widget to contact support and provide us with the binder's name and URL so we can investigate further. If crashing persists for all binders, please also let us know and we can assist further.