Overview: Users may occasionally encounter the following error:
'You are not connected to Xero or your connection has expired'.
Please refer to the Glossary for definitions of key terms used in this article.
Cause
Xero authentication tokens are typically valid for 30 days and must be refreshed individually by each user to maintain the connection.
Resolution
To resolve the connection expired issue, please follow these steps:
Click the settings cog in the top-right corner.
Navigate to Manage Sources.
Select the relevant source (i.e. Xero/MYOB/QBO/Active Ledger, etc.).
Click on the Connect to Xero/MYOB/QBO button.
If you don’t see the 'Connect to Xero/MYOB/QBO' button but can see the 'Switch login' option at the top-right of the screen, please:
Click on 'Switch login' and follow the on-screen prompts to fully log into your accounting source software.
If connecting to Xero, on the next screen in Xero, use the dropdown menu to select the Xero files you want to connect to, and click the Continue with x organisations button at the bottom.
Once completed, please select Save Source on this page and check if this resolves your issue.