Troubleshooting Guides
8 articles
Frequently asked questionsArticle Objective: To assist users in answering frequently asked questions (FAQs). TABLE OF CONTENTS Getting started Do I...
How to troubleshoot errors when connecting to a MYOB sourceIssue Users may encounter one of the following errors when attempting to load data from a MYOB file in an Active Ledger dataset or...
How to troubleshoot 'You are not authorised'Symptom If you encounter the message 'You are not authorised', it's likely due to a discrepancy between your device's time and our...
How to troubleshoot {{DefaultFinancialStatementsComprise}} field textWhy is {{DefaultFinancialStatementsComprise}} always lowercase?
Understanding the New 'Exceptional Items' Standard HeaderHow can I present accounts outside of EBITDA?
Active L&R - Set up Swinging Accounts in Active LedgerA guide to show users how to swing accounts in Active Ledger & Reporting.
How to troubleshoot disposed Assets in a pool showing in Asset reportsAssist users in understanding why a disposed pooled asset appears in an Assets report
How to Align Balance Sheet Items in Active Ledger and Reporting to the leftThis guide will help you align all accounts to the left when running a report in Active Ledger and Reporting.