Troubleshooting Guides
Troubleshooting Guides
14 articles
Frequently asked questionsTo assist users in finding answers to common questions about Active Platform and Active Ledger & Reporting functionality.
How to troubleshoot errors when connecting to a MYOB sourceTo assist users in resolving common connection errors when accessing MYOB data in Active Platform or Active Ledger & Reporting.
How to troubleshoot 'You are not authorised'To assist users in resolving authorisation errors caused by device time synchronisation issues.
Understanding the new 'Exceptional Items' standard headerTo assist users in presenting accounts outside of EBITDA.
How to set up swinging accounts in Active LedgerTo assist users in configuring accounts that can dynamically move between classifications.
How to troubleshoot disposed assets in a pool showing in asset reportsTo assist users in understanding why a disposed pooled asset appears in an assets report.
How to align balance sheet items in Active Ledger & Reporting to the leftTo assist users in aligning all accounts to the left when running a report in Active Ledger & Reporting.
How to troubleshoot error "Unable to find Retained Earnings or Current Year Earnings accounts in MYOB chart." when loading dataTo assist users in troubleshooting error "Unable to find Retained Earnings or Current Year Earnings accounts in MYOB chart" when importing data.
How to resolve retained earnings balance discrepancies in balance sheetsTo assist users in resolving retained earnings balance discrepancies.
Understanding different dataset rollover options in Active LedgerTo assist users in understanding different methods of rolling over datasets and when to use them.
Understanding rollover opening balance journal automatically being reversedTo assist users in understanding why opening balance rollover journal may have been reversed.
How to troubleshoot the "Invalid call to the API" error when uploading a trial balance file in a datasetTo assist firms in troubleshooting the "Invalid call to the API" error in Active Ledger.
How to move a Ledger file to a new clientTo assist admin users in moving a Ledger file between clients.
How to troubleshoot the 'Master Report Template' showing it needs repair when opening in ExcelTo assist users in troubleshooting where the 'Master Report Template' is broken.