Troubleshooting Guides
Troubleshooting Guides
10 articles
Frequently asked questionsTo assist users in finding answers to common questions about Active Platform and Active Workpapers functionality.
How to troubleshoot errors when connecting to a MYOB sourceTo assist users in resolving common connection errors when accessing MYOB data in Active Platform or Active Workpapers.
How to troubleshoot 'You are not authorised'To assist users in resolving authorisation errors caused by device time synchronization issues.
How to troubleshoot {{DefaultFinancialStatementsComprise}} field textWhy is {{DefaultFinancialStatementsComprise}} always lowercase?
Understanding the New 'Exceptional Items' Standard HeaderHow can I present accounts outside of EBITDA?
How to set up Swinging Accounts in Active LedgerTo assist users in navigating Active Ledger to configure accounts that can dynamically move between classifications.
How to troubleshoot disposed Assets in a pool showing in Asset reportsAssist users in understanding why a disposed pooled asset appears in an Assets report
How to Align Balance Sheet Items in Active Ledger and Reporting to the leftThis guide will help you align all accounts to the left when running a report in Active Ledger and Reporting.
How to troubleshoot error "Unable to find Retained Earnings or Current Year Earnings accounts in MYOB chart." when loading dataAssist users in troubleshooting error "Unable to find Retained Earnings or Current Year Earnings accounts in MYOB chart" when importing data
How to resolve Retained Earnings Balance Discrepancies in Balance Sheets