Troubleshooting Guides
Troubleshooting Guides
12 articles
Frequently asked questionsTo assist users in finding answers to common questions about Active Platform and Active Workpapers functionality.
How to troubleshoot errors when connecting to a MYOB sourceTo assist users in resolving common connection errors when accessing MYOB data in Active Platform or Active Workpapers.
How to troubleshoot 'You are not authorised'To assist users in resolving authorisation errors caused by device time synchronization issues.
Understanding the New 'Exceptional Items' Standard HeaderHow can I present accounts outside of EBITDA?
How to set up Swinging Accounts in Active LedgerTo assist users in navigating Active Ledger to configure accounts that can dynamically move between classifications.
How to troubleshoot disposed Assets in a pool showing in Asset reportsAssist users in understanding why a disposed pooled asset appears in an Assets report
How to Align Balance Sheet Items in Active Ledger and Reporting to the leftThis guide will help you align all accounts to the left when running a report in Active Ledger and Reporting.
How to troubleshoot error "Unable to find Retained Earnings or Current Year Earnings accounts in MYOB chart." when loading dataAssist users in troubleshooting error "Unable to find Retained Earnings or Current Year Earnings accounts in MYOB chart" when importing data
How to resolve Retained Earnings Balance Discrepancies in Balance Sheets
Understanding different Dataset Rollover Options in Active LedgerAllow users to understand different methods of rolling over datasets and when to use them.
Understanding Rollover Opening Balance journal automatically being reversedAllow users to understand why Opening Balnace rollover journal may have been reversed.
How to troubleshoot the "Invalid call to the API" error when uploading a trial balance file in a datasetAssist firms with troubleshooting the "Invalid call to the API" error in Active Ledger.